DCF Secretary David Wilkins, Wed. Dec 12, with child-abuse investigator Lana Hawkins (L) and hotline counselor Shana Dougherty. DCF introduced a new computerized system for faster, more reliable tracking of child-abuse reports. Photo: Bill Cotterell,
A faster, more thorough system for tracking child-abuse reports -- staffed by dozens of new hotline counselors and investigators -- was introduced Wednesday by Department of Children and Families Secretary David Wilkins.
"This is a complete change from how this function has been performed in the past," Wilkins said at a news conference. "We've basically used the same process, technologies, procedures for the last 30 years, in terms of the hotline."
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